Impact are always focused on quality of product and service...
For Impact, it's not just about having the certificate, but having a comprehensive system that helps us to provide a quality service. The features of our system include:
As a result we are confident we are providing a quality service and have staff members who are not just doing their job, but are continually looking for ways to improve the service we provide.
Our Investors in People award means a lot to us as it recognises the effort we put in to looking after our workforce.
All staff members receive an annual appraisal and 6 monthly review, providing them with the opportunity to reflect on their role within Impact, identify objectives for their development and ensure job enrichment.
As part of the appraisal, staff members also undertake a training review to identify any opportunities for continued development of their own skills, in line with the company objectives.
We pride ourselves in providing a nice place to work and truly believe that a happy workforce do a better job.